Terms of Use

Agreement to Terms

By accessing or using Seniorrelaxa services, including our website and senior wellness and care services, you agree to be bound by these terms of use. If you do not agree with any part of these terms, you must not access our services.

Service Commitment and Payment

Service commitment is confirmed upon receipt of full payment. All fees are indicated in Canadian dollars (CAD) and must be paid in advance. We accept major credit cards and bank transfers. Service fees include all necessary care documentation unless otherwise specified.

Terms of Usage

Our senior wellness and care services are provided for informational and care purposes. While we strive to provide accurate and up-to-date information on senior wellness and care, our services do not constitute formal medical advice. For complex health questions, we recommend consulting qualified healthcare professionals.

Service Refusal

We reserve the right to refuse services to any client whose requirements are outside our expertise or capabilities. We may also refuse services if client requirements are unreasonable or outside the agreed scope of work.

Refund Policy

Service cancellations must be made in writing at least 14 days before the service start date to receive a full refund. Cancellations made 7-13 days before the start date receive a 50% refund. No refund is provided for cancellations made less than 7 days before the service start date. In exceptional circumstances, you may transfer your commitment to another service or delegate it.

Service Delivery

We strive to provide high-quality senior wellness and care services. All services are provided by qualified staff with extensive experience in the field. We reserve the right to modify content, schedules, or service personnel to maintain or improve the quality of our services.

Intellectual Property

All wellness programs, care plans, and materials provided as part of our services are protected by copyright and other intellectual property rights. These materials may not be reproduced, distributed, or used for commercial purposes without our express written permission.

Client Behavior

Clients are required to provide accurate information and cooperate with our service delivery process. We reserve the right to terminate services for any client whose behavior is deemed inappropriate or who provides false information.

Liability Limitations

While we take all reasonable precautions, Seniorrelaxa is not responsible for damages resulting from the use of our services. Our services are provided "as is" and we disclaim all warranties, express or implied.

Service Guarantee

We guarantee the quality of our senior wellness and care services. If you are not satisfied with the content or delivery of the service, please submit your concerns in writing within 7 days of service completion. We will work to resolve your concerns through additional support or other appropriate measures.

Terms Modifications

We reserve the right to modify these terms at any time. Changes take effect immediately after publication on our website. Your continued use of our services after changes indicates your acceptance of the modified terms.

Contact Information

For any questions regarding these terms or our services, please contact us:

Seniorrelaxa
700 W Georgia St
Vancouver, BC V7Y 1B8, Canada
Email: info@seniorrelaxa.com
Phone: +1 8437609152